Refund policy
Return & Refund Policy
Effective Date: November 27th 2025
At Woz.Store, we want you to love every product you receive. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.
1. Eligibility for Returns
We accept returns on most items within 30 days of delivery.
To qualify, items must be:
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Unworn and unused
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In their original condition
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Unwashed and free of odors
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In original packaging (where applicable)
Items that do not qualify:
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Final sale or clearance items
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Customized or personalized products
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Gift cards
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Items marked non-returnable on the product page
If an item arrives damaged or defective, please contact us immediately for assistance.
2. Return Process
To start a return:
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Email us at fulfillment@4WinnersMerch.com with your order number.
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Tell us which item(s) you’d like to return and the reason.
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Our team will provide return instructions and the correct return address.
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Package your items securely and ship them back.
Please Note:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong or defective item).
3. Refunds
Once your return is received and inspected, we will notify you of approval or denial.
If approved:
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Refunds are issued to your original payment method.
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Please allow 5–10 business days for the refund to appear on your statement.
Shipping fees are non-refundable unless the return is due to our mistake.
4. Exchanges
We currently offer exchanges for:
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Incorrect size
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Defective or damaged items
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Wrong item shipped
To exchange a product, email us at web@4winnersmerch.com and we’ll walk you through the steps.
If the item you want isn’t available, we will issue a refund instead.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Include photos of the issue and your order number
We’ll replace the item or issue a refund at no cost to you.
6. Late or Missing Refunds
If you haven’t received a refund:
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First check your bank account again
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Then contact your credit card company or bank, as processing times may vary
7. Non-Returnable Items
For safety and hygiene reasons, certain items may be non-returnable. This will always be stated on the product page.
8. Contact Us
For any questions about returns, exchanges, or refunds, we’re here to help:
fulfillment@4WinnersMerch.com